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Title Details

RRP / List Price: $117.50

Title   Customer Service For Hospitality and Tourism 

ubiq Price: $105.75

Author   HUDSON Louise / HUDSON Simon  ISBN   9781908999344  Add to shopping cart   
Publisher   Goodfellow Publishers Ltd  Group   Commerce/Law View shopping cart
Binding   Paperback Category   Tourism  Terms and conditions
Edition   1 Type   Go back
Publication Year   2012 
Subject   Hospitality industry 
Stock Status   Not currently in stock - contact store for availability 
Order Status   Not currently on order 
Synopsis Customer service is of critical importance for the for the tourism and hospitality sector now more than ever before as customers are looking to increase value for money and are less forgiving of mediocre service. However, despite its importance, quality customer service is the exception rather than the norm in many parts of the world. Customer Service for Hospitality andTourism is a unique text and vital to both students and practitioners as it explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the 'whys' and 'hows'of customer service. It is easy to read, very current, and full of references to all the latest research from both academic and practitioner literature.

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