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Title Details

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Title   Accommodation Services 

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Author   OSHANNESSY ET AL  ISBN   9781740095587  Add to shopping cart   
Publisher   Pearson Education  Group   Commerce/Law View shopping cart
Binding   Paperback Category   Tourism  Terms and conditions
Edition   1 Type   Go back
Publication Year   2001 
Stock Status   Not currently in stock - contact store for availability 
Order Status   Not currently on order 
Synopsis Accommodation services play a vital role in the success of any accommodation business, whether it is a five-star hotel or a caravan park. A guest's experience is keenly influenced by the service they receive from reception, porters, housekeepng and back office staff. These experiences will determine whether they become repeat visitors and how they recommend their stay to their friends and colleagues. This book aims to help you develop a complete understanding of the operational structure of accommodation services. Accommodation Services is designed to make learning easy. The concepts of the book are easy to follow and understand at the entry level of learning in the hospitality area. Written by hospitality industry professionals with experience in delivering training and teaching, this book can be used both in the classroom and workplace learning situations. The book features: learning outcomes that introduce the content and give details of the learning goals to be achieved in each chapter; skills review sections that give a concise summary of each learning outcome and review questions to help you assess your progress; activities which allow you to practive your skills; and case studies on actual situations that encourage you to think about how to apply your knowledge in real life.

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