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Title Details

RRP / List Price: $153.00

Title   10 Essentials for High Performance Quality in the 21st Century 

ubiq Price: $153.00

Author   STAMATIS Diomidis  ISBN   9781439876008  Add to shopping cart   
Publisher   Routledge  Group   Commerce/Law View shopping cart
Binding   Mixed Media Product Category   Management  Terms and conditions
Edition   1/2011 Type   Go back
Publication Year   2011 
Subject   Quality Assurance (QA) & Total Quality Management (TQM) 
Stock Status   Not currently in stock - contact store for availability 
Order Status   Not currently on order 
Synopsis Addressing quality efficiency and improvement, this book identifies 10 steps that leaders of organizations can follow to optimize the quality of their products and improve customer satisfaction. The book emphasizes not only quality, but rather a systematic approach of the entire organization to work towards this improvement. Topics such as risk and quality; multicultural management; empowerment; error analysis; innovation; advanced quality planning; and quality operating system provide readers with a fresh and bold approach to quality and improvement. Resource-rich appendices are included on the accompanying CD-ROM.

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