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Title Details

RRP / List Price: $33.99

Title   Above the Line : How to Create a Company Culture That Engages Employees Delights Customers and Delivers Results 

ubiq Price: $30.59

Author   HENDERSON Michael  ISBN   9780730312505  Add to shopping cart   
Publisher   Wrightbooks  Group   Commerce/Law View shopping cart
Binding   Paperback Category   Economics  Terms and conditions
Edition   1 Type   Go back
Publication Year   2014 
Subject   Customer services 
Stock Status   Currently in stock 
Order Status   On order - buy now and we'll send it to you when it arrives 
Synopsis Humans are hardwired for culture, yet few companies truly understand and work with their cultures. High staff turnover, lack of collaboration, increased absenteeism and poor quality output are just some of the symptoms of a culture rejecting an organisation's business strategy or leadership. In an increasingly competitive business environment, business leaders need to understand that their organisations culture is a key component of success. In Above the Line, Michael Henderson offers a tried-and-tested approach to corporate culture management. Employed by organisations such as the New Zealand High Performance Olympic sports unit, Canon Australia and New Zealand Rugby, Henderson s proactive, organic approach places accountability for company culture in the hands of the employees themselves.

Above the Line will help you: gain insight into the importance of culture, what it is, and why it must be taken seriously determine the cultural health of an organisation and the steps to improve it examine the role of identity, values, capability, behaviour and environmental impact relating to culture give external providers of culture climate and engagement surveys a wide berth. Above the Line smashes some of the well-established and costly myths about what culture is and how to work with it. It offers business leaders a faster and more effective approach to develop, nurture and leverage their own organisation s culture to achieve higher levels of staff engagement, increased customer satisfaction and improved business performance.

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