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Title   Customer Service in the Information Age A Common Sense Approach to High-Tech Help 

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Author   HABERER JoAnn  ISBN   9780619259099  Add to shopping cart   
Publisher   Crisp Publishers  Group   Commerce/Law View shopping cart
Binding   Paperback Category   Communicatio  Terms and conditions
Edition   1 Type   Go back
Publication Year   2004 
Subject   Economics, finance, business & management 
Stock Status   Not currently in stock - contact store for availability 
Order Status   Not currently on order 
Synopsis Customer service has changed dramatically over the past few decades. New technology has given customer service personnel more options for reaching customers, even as it has given consumers easier access to data and information. Customer Service in the Invformation Age explains how businesses can still provide great customer service with a personal touch - whether it is through e-mail, the telephone, or a company Web site. The tips presented in this book will give organisations concrete suggestions for how to use the technological options available today to elevate their customer service to the next level and build relationships that will result in loyal and satisfied customers.

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